At Woodandcomfort.com, we strive to ensure you are satisfied with your purchase. Please review our return and refund policy to understand the process and conditions.

1. Returns for Defective or Wrong Products

If you receive a product that is defective due to an error on our part (e.g., manufacturing defects, wrong item shipped):

  • Notify us within 5 days of receiving the product.
  • We will arrange for the return and replacement of the defective product at no additional cost to you.

2. Returns Without Any Reason

If you wish to return a product for any reason other than a defect:

  • You must notify us within 2 days of delivery.
  • The product must be unused, in its original condition, and with all packaging intact.
  • All shipping and transport costs for the return will be borne by the customer.

3. Refund Process

  • Refunds for defective products will be processed within 7 business days after we receive the returned item and verify its condition.
  • For non-defective returns, refunds will be issued minus any shipping or transport costs incurred.

4. Non-Returnable Items

The following items cannot be returned:

  • Custom-made or personalized furniture.
  • Items damaged due to misuse or mishandling by the customer.

5. How to Initiate a Return

To request a return or refund, contact our customer support team at:

  • Email: info@woodandcomfort.com
  • Phone: +92-3416811585

Please provide your order number, a description of the issue (if applicable), and photos of the product for defective returns.

6. Cancellations

Orders can be canceled before they are shipped. If the order has already been shipped, it will fall under the return policy mentioned above.

We value your trust and are committed to providing a hassle-free shopping experience. Thank you for choosing Woodandcomfort.com